UPDATE - Refund for October 12th and 13th tickets
Visitors holding tickets reserved for October 12th and 13th will be able to use their tickets on another day of their choice or request for a refund. Please safeguard your October 12th or 13th tickets which are required for the refund. Lost tickets will not be replaced.
※For those who wish to use ticket(s) on a replacement date, please refer to here
＜For those who wish to request a refund＞
Coupons purchased through JTB Group Overseas
REFUND PERIOD: OCTOBER 16～ 29, 2019
Please contact the travel agent who issued the coupons. All refund transactions must be completed by the travel agent's end of business on October 29, 2019 local time. Refund will not be permitted past the above refund period.
Tickets purchased through Sales online by LAWSON TICKETREFUND PERIOD: OCTOBER 16 ～ 31, 2019 Please contact the following with your reservation information: firstname.lastname@example.org
Tickets purchased at LAWSON convenience stores in JapanREFUND PERIOD: OCTOBER 16 ～ 31, 2019 Lawson ticket holders may ask for a refund at the Lawson convenience store where tickets were purchased. Unused tickets must be presented for refund. Please refer to this link for further instructions. (Japanese only)
Mitaka and Neighboring Cities Ticket HoldersPlease click here for further details.(Japanese only)
※Only unused tickets will be allowed for refund. Please understand that it may take some time to confirm the purchase and process the refund transaction.