UPDATE - Refund for October 12th and 13th tickets

Visitors holding tickets reserved for October 12th and 13th will be able to use their tickets on another day of their choice or request for a refund. Please safeguard your October 12th or 13th tickets which are required for the refund. Lost tickets will not be replaced.

※For those who wish to use ticket(s) on a replacement date, please refer to here

<For those who wish to request a refund>

Coupons purchased through JTB Group Overseas


REFUND PERIOD: OCTOBER 16~ 29, 2019


Please contact the travel agent who issued the coupons. All refund transactions must be completed by the travel agent's end of business on October 29, 2019 local time. Refund will not be permitted past the above refund period.

Tickets purchased through Sales online by LAWSON TICKET

REFUND PERIOD: OCTOBER 16 ~ 31, 2019

Please contact the following with your reservation information: ghibli@ent.lawson.co.jp

Tickets purchased at LAWSON convenience stores in Japan

REFUND PERIOD: OCTOBER 16 ~ 31, 2019

Lawson ticket holders may ask for a refund at the Lawson convenience store where tickets were purchased. Unused tickets must be presented for refund. Please refer to this link for further instructions. (Japanese only)

Mitaka and Neighboring Cities Ticket Holders

Please click here for further details.(Japanese only)

※Only unused tickets will be allowed for refund. Please understand that it may take some time to confirm the purchase and process the refund transaction.

Temporary Closure on Saturday, October 12th

Temporary Closure on Saturday, October 12th

Due to safety concerns and public transport suspension related to the approach of Typhoon Hagibis (19th typhoon), the Ghibli Museum, Mitaka will be closed on Saturday October 12th.
Visitors holding tickets reserved for October 12th will be able to use their tickets on another day of their choice or request for a refund.


Normal Operations on Sunday, October 13th

The Ghibli Museum, Mitaka will be open during the normal hours of operation on Sunday, October 13th. Public transport disruption is expected therefore the museum will allow October 13th ticket holders to enter regardless of the entry time designated on the tickets. Visitors holding tickets reserved for October 13th will be able to use their tickets on another day of their choice or request for a refund.


<For those who wish to use ticket(s) on a replacement date>
Visitors may use their October 12th or 13th tickets on a replacement date of their choice without advance reservation. Please present the tickets to the museum staff at the entrance on the day of visit.
Note: This offer is valid on any museum operating day until March 31, 2020. Please refer to the museum calendar for details. Please adhere to the same entry time on the October 12th or 13th ticket. Please safeguard your tickets until the replacement date. Lost tickets will not be replaced.


<For those who wish to request a refund>
The procedure for refund will be announced on the Ghibli Museum, Mitaka website.
Please safeguard your October 12th or 13th tickets which are required for the refund. Lost tickets will not be replaced.

Our sincere regrets to visitors who are looking forward to your visit, but we appreciate your understanding under the circumstances.